• At least 5 years’ experience in IT
• 3 years hands-on experience implementing Web applications and Portal applications in .Net and/or Java environment
• Diploma/Degree in Computer Science/Engineering
• At least have one good core competency in designing and developing e-solutions e.g., online support, e-services, i-services)
• Preferably 2 complete life cycle implementation experience in Web application or portal applications of similar context
• Conversant in recent versions of .Net development framework, Java, PHP, CMS, PL/SQL, SQL, Sun Solaris, Redhat Enterprise Linux, Tomcat, Apache and Windows environments
• Experience with ColdFusion will be an advantage
• Good personal effectiveness
• Good problem-solving skills
• Requirement gathering and analysis
• Good interpersonal and communication skills
• Proficient in technical writing
• Good team player

• Hands-on in SCM areas. Modules like INV, PO, OM, WIP, BOM, Adv Pricing, Costing.
• Have completed 1-2 customized small systems done in house.
• Knowledge of finance and service CRM modules is an added advantage.
• Minimum 5 years working experience in support/project. Oracle eBusiness Suite version 11.5.9 to R12.
• Able to configure modules as well as troubleshoot issues (i.e., SQL skillset to troubleshoot from backend) independently.
• Able to design and develop customizations in areas like forms, reports, interfaces.
• Able to develop user requirements specifications, conduct testing internal and with users.

Skillsets required:

• 1-2 years IT experience
• PL/SQL proficient
• Oracle developer – preferred
• Pro C – preferred

Responsibilities:

• Gathering user requirement, functional design and technical design, program testing, documentation.
• Resolving system issues and bug fixes.
• Provide support to business users.

Position
Analyst Programmer (Salesforce.com; CPQ)

Department
Information Management

Reports to
Project Manager

Working experience
Overall 3 years develop or support experience in handling mid to large scale IT projects deployment. Good knowledge in Sales CRM business processes.

Education
Diploma / Degree in related field

Job Responsibility
Responsible to identify and resolve application issues, in accordance to IM application support procedures and application development guideline.

Assist reporting officer in the course of project or daily support work. And maintain and support these current business applications handled by APO Information Management and system interfaces.

Key Roles and Responsibilities

Purpose:

• Rollout and Support Salesforce.com CRM systems (and its associated interfaces) implemented by APO Information Management
• Rollout CPQ system.
• Plan, coordinate and liaise with users on system requirement gathering, documentation.
• Work closely with vendor(s) and internal team to implement new business requirements.

Key Roles and Responsibilities:

• Responsible for the development and maintenance of business applications and procedures according to our internal policies and procedures such as Application Development Guideline
• Responsible for the development of customized configurations to meet the users’ requirements
• Diagnose and resolve all problems related to business applications supported by the APO Information Management
• Provide administrative support to all designated applications
• Analyze, prepare program specifications and perform detailed design of functional modules
• Code new program or modify application package
• Perform system tests to ensure system meets user specification and minimize application processing errors
• Investigate and rectify operational shortcoming so that system operates correctly and efficiently
• Analyze requests for enhancement / changes and write amendment / program specifications
• Update system documentation for changes effected

Core/Functional Competencies

Essentials:

• Proficient in English, both verbal and writing
• Good Interpersonal and communication skills
• Good knowledge and experience in application development life cycle.
• Good knowledge and experience in CRM Solution (either Salesforce.com or MS CRM) or CPQ solution
• Conversant with PL/SQL
• Proficient in Ms Office tools (e.g., Word, Excel, Powerpoint, Project, Visio, etc).
• Good personal effectiveness and problem-solving skills
• Requirement gathering and analysis
• Proficient in technical writing
• Good team player

Commencement
Immediate

Department
Information Management

Key Roles and Responsibilities:

• Manage the regional CCC Call Centre and enterprise PBX telecommunication architecture, evaluate new products and recommend solution to improve overall productivity of the company and its OpCos
• Monitor project actively to ensure that solutions architected are rolled out as per management and project KPI expectations Responsible for maintaining the existing Genesys system and to provide design and create call flow for the business requirements
• Provides advanced support for the diagnosis and resolution of complex problems to ensure minimal disruption of call center and telephony infrastructure.
• Provide 2nd and 3rd level technical support to Genesys system and call flow for the CCC call center operation.
• Responsible for developing and maintaining and reviewing technical and user documentation
• Vendor management and Support Service level management

Key Tasks and Activities:

• Provide Customer Service Contact Centres (CSC) & TSC (Technical Service Centers) with expert-level design, installation, configuration, and ensuring for customers calling at any time, from any of 11 different countries around Asia Pacific region.
• Provides support in mapping out the call flows and call scripts and develop the IVR application as per the call flows identified
• Develop the routing strategies and busy call treatment as per the call flows identified
• Implements telephony redundancy solution and disaster recovery plan such as automatically re-routing of calls in any critical situation, Overflow of calls during peak periods, site PABX failure or WAN link outrage etc.
• Manage risk identification and risk mitigation strategies associated with the architecture
• Plan and manage projects accordingly to a well planned schedule and within budget constraints.
• Work with local vendors and telecommunication companies to provide CTI integration solution to improve client productivity in the region
• Participate in project activity such as system integration test to ensure connectivity to PABX, IVR & CTI, and UAT and training needed for agents and supervisors
• Participate in planning Facilitates resolution of issues and problems that arise or are escalated by regional helpdesk
• Provide technical guidance and advice to OpCos on telecommunication operation related matters
• Maintain detail records of drawings and specifications as well as of occurrences of incidents, of the regional network and the telephony infra including Avaya, Nice, Genesys platform
• Develop & enforce company and APO IM standards, policy, procedure, standards and guidelines to be followed with all IM projects being implemented in the AP region
• Support the regional customer support centers to provide prompt delivery of call center and telecommunication architecture in accordance to or exceed the service level agreements
• Ensure high level of security compliance of software & hardware according to the company and IBG IM security standard
• Research, evaluate, and recommend new technology, network communication standards, and process.

Competencies:

Skills & Knowledge:

• Excellent knowledge in contact centre business
• Develop options, recommendations, and associated cost benefits and implement cost effective solutions
• Good understanding of service level agreements
• Strong interpersonal, communication skills and ability to work within a team.
• Project management skills
• Coordination skills
• Proficient in English, both verbal and writing

Attributes:

• Analytical decision making
• Business perspective
• Leadership
• Planning and organization
• Passion for delivering excellent service by having a customer-first mindset
• Results-oriented with strong time management skills
• Ability to maintain a professional and courteous manner in difficult situations
• Ability to maintain high quality work to manage multiple critical projects
• Ability to perform and participate in a team oriented environment

Job Description

• Design and create BI tools such as reports, dashboards, scorecards, widgets and models used by management or key decision makers.
• Perform a range of functions in the areas of technical design, development, deployment for delivery of BI solutions.
• Create documentation of requirements, technical design and business user training.
• Manage the development lifecycle (requirements, mock up, design, test, document, migrate/deploy, train, support/maintain) and support periodic software upgrade process.
• Provide tactical analytical support to meet business demands as required.
• This role will be expected to take on challenging work designing, building, implementing and supporting technical solutions.

Skills & Abilities

• 2-3 years experience in Cognos BI (Report Studio, Cognos Insight, Cognos TM1)/Microstrategy reporting solutions.
• 2-3 years experience in Meta data modeling using Cognos Framework Manager/Microstrategy Architect
• Experience working with SQL queries in relational database and dimensional data sources. Oracle is preferable.
• Demonstrated ability to quickly learn and understand new software products and concepts.
• Strong quantitative and logical thinking skills combined with the ability to think creatively and formulate unique reporting designs;
• Good communication and interpersonal skill in interacting across multiple teams/departments and levels;
• Strong Analytical and problem solving abilities
• Flexible and willing to undertake a wide variety of challenging tasks.
• Must be a good team player
• IBM Datastage (ETL tool) experience is advantage.

Responsibilities:

• Analyze & translate functional specifications & change requests into technical specifications.
• Develop, test & implement ETL programs as per technical specifications
• Ensure accuracy & integrity of data through analysis and coding
• Writing clear functional and technical documentations

Qualifications:

• Minimum of (3) years ETL experience (DataStage preferred)
• Minimum of (3) years experience in BI and DataWarehousing
• Minimum of (3) years experience in Oracle DB preferred
• Strong communication skills (verbal and written) and interpersonal skills
• Experience with DataStage 7.5 and above is essential

Department
Information Management

Key Roles and Responsibilities:

• Assist and Support in handling daily Infra/Data Center administrative tasks

Key Tasks and Activities:

• Review and work with Data Center team to update /maintain DC asset inventories accurate and up-to-date.
• Help Infra Managerial Team to monitor Data Center related projects, operation, audit, SOP documents, monthly/weekly reports are up to date and complete in time.
• Support all audit activities
• Support on all procurement, Purchase Requisite, Purchase Order, Invoice, Finance Asset review and etc process.
• Update Infra/Data Center projects and operation documents
• Assist in vendors liaising
• Documents filing and general offices duties
• Must be able to work independently

Education and Experience:

• Minimum GCE N or O level
• At least 2 years experiences in similar working environment
• Extensive knowledge in Microsoft Office

Competencies:

Skills & Knowledge:

• Must be proficient in Microsoft offices especially MS Excel, MS Word and MS Powerpoint.
• Strong interpersonal and ability to work within a team.
• Good Coordination skills
• Proficient in English, both verbal and writing

Attributes:

• Planning and organization
• Passion for delivering excellent service by having a customer-first mindset
• Ability to maintain a professional and courteous manner in difficult situations
• Ability to perform and participate in a team oriented environment

• Minimum 3 years of experience in MicroStrategy 9.x
• Experience in design, implementation and support of Operational reports using MicroStrategy 9.x
• Experience in design, implementation and support of Analytical reports using MicroStrategy 9.x
• Excellent knowledge and working experience in BI methodologies and dimentional model
• Hands on experience with MicroStrategy dashboard
• Strong analytical and problem solving skill
• Knowledge on Oracle EBS R12 is a plus

Requirements:

• Good understanding of Oracle standard features and data flow
• Experience in oracle operational reports – experience in Oracle AP, AR, GL, FA modules
• Ability to read and understand Oracle RDF reports
• Ability to understand the logic inside Oracle packages associated with RDF report
• Good understanding of oracle data model for Finance modules
• Ability to understand report requirement and provide table mapping to BI team
• Ability to investigate and troubleshoot report related issues
• Ability to clearly explain Oracle functionality to BI team
• Good with SQL and PL/SQL
• Experience in other Oracle modules such as SCM and CRM is advantage

Duties:

• Translate report requirement into business requirement and technical mapping
• Read Oracle RDF reports and translated that into business requirement and technical mapping
• Communicate and explain Oracle functionality and flow to BI team
• Explain Oracle data model and table relationships to BI team
• Write complex SQL and PL/SQL to be used in the report
• Read complex PL/SQLs and translate that into business logic
• Investigate report related data issues
• Find out where data is coming from (table and field) and the logic behind for the given Oracle form